Refund policy

Returns Policy

You may return new, unopened items within 30 days of delivery for a full refund. Unfortunately we don't provide free returns but will pay the return shipping costs if the return is a result of our error. Please post your item back to us at:

Lakeland Toys

10 Museum Square

Keswick

Cumbria

CA12 5DZ

And include a completed returns form so we can find and refund your order. 

We will process your refund within three working days of receiving your return. Please allow 5 to 10 business days for the banks to process our refund request.

Returning Process

Looking to return an item? As long as an item is still in its original condition, we accept returns. Please fill out the returns form included in your delivery (Or download and print) and return your item using your preferred method. We recommend retaining your proof of postage until you receive your refund.